About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

5.0

NEW CAR SALES

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

165 ratings and 129 comments received in the last 90 days.

04 February 2026

worth recommending

03 February 2026

Matt gave excellent service and communication was excellent too

03 February 2026

Try good customer service

30 January 2026

I'm in love with my mini. Nikki was amazing, and helped answer all my questions during the process. It was smooth and couldn't have asked for a better experience.

29 January 2026

Because Jay was really helpful and friendly throughout the whole process.

28 January 2026

All went smoothly. George has been great!

14 January 2026

All staff very helpful, knowledgeable and friendly, especially Jay from Stevenage

04 January 2026

We were given all the information we needed. Everyone was really helpful & very professional.

02 January 2026

George was fantastic! Exceptionally helpful and there was nothing he couldnt help with or solve! Ive had 3 minis now with Synter and its predecessor and George gave the best customer service and experience! He took all the stress away, wonderful!

01 January 2026

Was given exceptional service from George Morrison from the moment we walked in, all my questions answered, he was extremely knowledgeable and overall a really nice young man to do business with.

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01 January 2026

Good service from Tia and even now she is still available to take any queries we may have.

01 January 2026

George had good customer service and kept me updated the whole time.

28 December 2025

Friendly efficient staff. Nikki was great

28 December 2025

Excellent customer service and aftercare - car drives really smoothly and good car for short or long trips

27 December 2025

Very straightforward, regular communication.

27 December 2025

The showroom was clean and showed a good variety of cars and their features. We were approached by Jay Beverly whilst browsing who found me the perfect car for a great price. He was patient, helpful and never pushy throughout the sale and delivery.

23 December 2025

The team, especially George, went above and beyond to ensure I got my new car by the time stated at time of ordering

23 December 2025

Easy to deal with, straightforward and clear on all points.

20 December 2025

Pleasant and helpful staff

19 December 2025

Great service. Efficient and handover was smooth. Jay went above and beyond to get my private number plates made up so I had them before Christmas. I loved the collection experience with the big red bow!

17 December 2025

Wen very smoothly with everything clearly explained.

17 December 2025

Attentive and helpful staff, particularly George

12 December 2025

Kept informed at all times and any questions were promptly answered

10 December 2025

Great service, kept updated all the way through. Friendly and never felt like a burden or that any questions weren't valued. Matt was brilliant!

09 December 2025

Couldn't fault anything

03 December 2025

Excellent

02 December 2025

All questions answered by Tia Excellent handover

02 December 2025

They were very supportive and as a team always available to help with my questions

27 November 2025

Perfect service: friendly, knowledgeable advice!

26 November 2025

The staff at Stevenage were very friendly, helpful and accommodating. I was kept constantly in the loop, with the progress of the purchase / delivery of my mini (but didn't feel bombarded). Staff were real, didn't pressure me and felt like they cared

26 November 2025

We were welcomed & offered drinks while we did the handover,sitting on comfy chairs at a desk. Everything we needed to know was explained to us & demonstrated once inside the car.

26 November 2025

We had a great experience from our first visit to explore new mini ranges, the test drive & during the purchasing process. Very efficient, friendly & helpful throughout.

23 November 2025

Personal service, all questions answered

18 November 2025

Friendly helpful service Easy to contact Always got back to us when he said he would

18 November 2025

It was a great experience from start to finish

15 November 2025

13 November 2025

very professional and precise.

12 November 2025

Again, I originally went to Bedford mini but they just let me walk out the door and even suggested I went to a different showroom which I did and Stevenage was amazing. Professional, accommodating and knowledgeable.

10 November 2025

Everything went really smoothly

04 February 2026

First class service received from Oli.

04 February 2026

Oli is always professional and welcoming, and the service technician, Daniel, always provides detailed and clear videos of the vehicle's health which is greatly appreciated

03 February 2026

Good customer service ??

03 February 2026

Everything sorted efficiently and quickly

03 February 2026

Outstanding service as always

03 February 2026

Great service from the team. Ollie always a joy to work with.

03 February 2026

The assistant who dealt me was very professional, kept me updated, had good knowledge of my Mini and gave great customer service

01 February 2026

Excellent customer service

30 January 2026

Good service from dropping off car to collecting

27 January 2026

Kept me informed but unfortunately the problem was not fixed at one visit. However very considerate arranging loan car due to delays etc

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27 January 2026

Mini were very professional as usual

27 January 2026

All work done promptly

27 January 2026

Excellent from start to finish.

27 January 2026

Lovely welcome and excellent service from Ollie and al the team.

25 January 2026

Loved the fact they knew my name! Problem quickly resolved, despite poor weather and it being Christmas eve. Thank you!

23 January 2026

I'd like to express my appreciation for Faye from Stevenage. She was extremely considerate and professional, and her strong knowledge of the vehicle, combined with efficient organisation, enabled the horn to be replaced in the shortest possible time.

22 January 2026

Having my Mini serviced was a positive experience & nothing is too much trouble for Oli.

22 January 2026

Always dealt with quickily and will get a mini soon again

22 January 2026

Excellent meet and greet, good information, personable approach, friendly

22 January 2026

Your service engineer and technician completed a survey & drive my car to establish what was wrong and the problem was resolved very quickly.

22 January 2026

My first visit to Sytner. Easy to book, very helpful when I had to reschedule the appointment. Comfortable waiting area and Oli Nash was a pleasure to deal with - explained what the service involved, how long it would take and kept me informed.

22 January 2026

Comfortable place to wait during service and friendly approachable staff.

22 January 2026

Good service

21 January 2026

Very helpful booking car in. Clear communication on work being carried out. Good support throughout from Oli from booking to payment.

20 January 2026

Service was as booked. Everything was clearly explained on the day by Oli, who was very courteous and friendly.

19 January 2026

I was given as much assistance as possible

18 January 2026

Oliver Nash was very helpful

16 January 2026

Very friendly, helpful and great communication

16 January 2026

Oli is a nice chap who looked after us & got the job done. unfortunately was not really needed as we were ill advised by kwik fit who suggested the wheels needed aligning, we took the car to you for a second opinion.

15 January 2026

Good service

15 January 2026

The advisors where great and the car was serviced quickly as I was waiting for it

14 January 2026

My wife loved the video of the service. Very impressed and informative

14 January 2026

Ollie professional explained everything however, let down by not seeing health check recording due to a fault forwarding it however another customer received theirs.

14 January 2026

Everything I needed was met and Oli's customer service is great.

14 January 2026

Oli always great

12 January 2026

Very efficient and a place to work whilst waiting

12 January 2026

Prompt and polite. frustrating that yet again Apple Play would not play following the service. Ollie deinstalled then reinstalled it but that doesn't explain why this is happening after each service

09 January 2026

The service agent who handled my car was very friendly and professional. he explained everything in detail and even showed me how to access the service history in my car.

09 January 2026

Very fast and organised collection and update from Oli Hire car staff very efficient Only wish the car was treated to a wash!

09 January 2026

Excellent. The representative - was really helpful and knowledgeable.

09 January 2026

Had an MOT done, was looked after very well by Oli, friendly and efficient, always very helpful and so are the rest of the staff. Was contacted as soon as car was ready.

09 January 2026

All very straightforward as Ive come to expect at Sytner Stevenage, curteous staff always pleasant to deal with and any issues with the car explained in detail.

09 January 2026

Oli was very personable and kept me informed throughout the time the car was with you.

09 January 2026

Amazing service. From reception to booking with Ollie. Delivered in every aspect. Definitely come back for next service. Well done a great team effort!!

09 January 2026

Brilliant service as always and a special shout out to Oli who is the perfect host for my annual Christmas service and MOT

09 January 2026

Polite personnel who were good at keeping me informed

09 January 2026

Oli Nash greeted us and kept us informed at all times.

09 January 2026

On time good service

09 January 2026

Fantastic service and the team kept me informed throughout time car was been serviced.

09 January 2026

Friendly professional throughout Good communication

18 December 2025

Very quick process & very smooth.

14 December 2025

Excellent service. Friendly and helpful staff.

11 December 2025

Very pleasant and helpful staff,

11 December 2025

My car failed it's MOT badly but Oli and Raj made a very stressful situation much easier to cope with by supporting me with decision making and lifts to and from the station.

11 December 2025

Job smoothly handled with minimal fuss

10 December 2025

Very good service

10 December 2025

Service engineer was Ollie. Fantastic help, support and service. He is one reason why I stayed with mini.

09 December 2025

Kept me in the loop and car was ready

09 December 2025

Timely service

09 December 2025

Special thanks to Oli nash he went above and beyond from day one to help with everything I needed, nothing was too much trouble. Plus Alec dartnell. And the team for great service and care.

09 December 2025

Always a very good service experience.

09 December 2025

Ollie has been looking after me for the past few years. Always friendly, professional, very helpful

09 December 2025

Liam keep me updated confirmed the completion time and work needed

09 December 2025

THERE WAS MORE WORK TO BE DONE THAN EXPECTED BUT GHISNWAS HANDLED WELL AND THE CAR WAS COLLECTED AND DELIVERED TO HELP OUT

08 December 2025

Quick and easy

08 December 2025

It was annoying I had to come back for a recall

08 December 2025

Everyone on the day was so kind and helpful. It's one of the best customer service experiences I've had from any company.

06 December 2025

Oli was very helpful and was able to assist with resetting the mot reminder on the vehicle.

06 December 2025

10 out of 10 experience .. loved that I had just one person (Steven) who kept me updated regularly and when he said he would by text regarding my vehicle and automatically renewed my lease vehicle when mine was still awaiting parts .. very seamless??

04 December 2025

Everything went smoothly. Interaction was quick, professional and polite and I was kept informed regularly on the progress of the service.

03 December 2025

Updated by phone with issues that were found and also talked through the best cause of action

03 December 2025

Service was fast, the car was cleaned really well and I received the assurance I needed.

03 December 2025

Nothing to fault.

03 December 2025

Always tell you what's wrong with your car and advise on what to do brilliant team

03 December 2025

As above and work is completed with 100% satisfaction ... plus happy bonus with having the car washed whilst in site

03 December 2025

Great 5 stars. Special shout out to Oli Nash who's always super helpful.

25 November 2025

Firstly, you phone a call centre who are helpful but have no idea how this branch work. Car booked in whole day. Dropped off at 8am not looked at until after 1pm Then too late to get sort and fix it. Car booked back in & waited while fixed.

23 November 2025

The team were polite and friendly and kept me well informed

22 November 2025

Staff extremely helpful and very friendly. Explained clearly the work that would be carried out and the time it would take. Couldn't have been more helpful. Nice people to deal with. Noticed how helpful staff were to other customers too.

21 November 2025

The service was carried out effectively and I was kept fully informed of what would be done and the cost.

21 November 2025

Good communication, efficient and friendly customer service.

18 November 2025

Happy with overall service. However again my tyres were not at the correct pressure when I checked. From l to r front 2.1 - 2.2 back l to r 1.9 - 1.9. Easy to check before handing the car back.

15 November 2025

The staff at Stevenage, especially Oli are always helpful and friendly.

15 November 2025

Good service , met all my expectations and got my car back to me promptly

15 November 2025

I feel they did a good service, but it was very expensive.

14 November 2025

As always100 percent satsfied

11 November 2025

Great service

11 November 2025

Kept me informed of progress

10 November 2025

Very

10 November 2025

Oli is always very professional and goes above and beyond to be helpful.

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Sytner Stevenage.

Address

Arlington Business Park, Gunnels Wood Road, Stevenage, SG1 2BE

Opening Hours

Mon–Fri:09:00 - 18:00
Sat:09:00 - 17:00
Sun:10:00 - 16:00

Phone

01438 760 300

Map

Areas served

Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford

View map

Address

Arlington Business Park, Gunnels Wood Road, Stevenage, SG1 2BE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:CLOSED

Phone

01438 760 260

Map

Areas served

Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford

View map

Address

Arlington Business Park, Gunnels Wood Road, Stevenage, SG1 2BE

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:09:00 - 13:00
Sun:Closed

Phone

01438 760 260

Map

Areas served

Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford

View map

Address

Arlington Business Park, Gunnels Wood Road, Stevenage, SG1 2BE

Opening Hours

Mon–Fri:08:30 - 17:30
Sat:08:30 - 12:00
Sun:Closed

Phone

01438 760260

Map

Areas served

Stevenage as well as surrounding areas including Welwyn Garden City, Hatfield, Hitchin and Hertford

View map