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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
228 ratings and 145 comments received in the last 90 days.
08 October 2023
I have been driving the MINI brand for more years than I care to remember. I always return to Stevenage MINI. This time, I dealt with Matt and, as with all at Stevenage, he was helpful, professional and extremely knowledgeable.
07 October 2023
Very good customer service, and kept us informed throughout. They do owe my wife a couple of follow up items but I have no reason to doubt that they will deliver
05 October 2023
Kept in contact efficient friendly
04 October 2023
I have been to other car dealerships and rate this my best all round experience
04 October 2023
Quick, factual, transparent and efficient
02 October 2023
Very Helpful engaging staff. The sales department probably needs more staff as unfortunately calls were invariably returned rather than picked up when I phoned.
01 October 2023
Mark was friendly, professional and knowledgeable about the mini. Everything was explained and made clear at purchase and what was necessary at delivery. We were kept up to date on expected delivery and handover of the car and went very smoothly
29 September 2023
Service was excellent and no issues.
29 September 2023
Kept informed all the way
28 September 2023
Smooth transaction with no problems
26 September 2023
I was given an appointment for pick up but even though I was early I did not have to wait, I was offered coffee and everyone was friendly and efficient.
26 September 2023
Great customer experience from start to finish - prompt responses to all my pre-sales enquiries and a seamless experience at Synter Stevenage. Nikki Hargreaves is an excellent ambassador of the Mini brand.
25 September 2023
I'm very happy with the whole experience .
24 September 2023
I was kept up to date and staff were very helpful
24 September 2023
Extremely.
19 September 2023
Both the purchasing and delivery processes were very satisfactory and the customer service was excellent.
18 September 2023
Damian was incredibly helpful and patient and went out of his way to help us find what we wanted.
17 September 2023
A minor issue was resolved very quickly.
15 September 2023
Very straight forward
12 September 2023
It was a long wait for the car due to economic and supply problems out of peoples control but i was kept informed all the way by Matt Wren with calls and emails and even small videos. I was also able to keep my existing car by extending the agreement
12 September 2023
Nikki Hargreaves kept me well informed of the cars build progress, she was extremely helpful in answering questions on collection.
11 September 2023
Very helpful sales staff with good communication skills
08 September 2023
Very knowledgeable and efficient
05 September 2023
Staff specifically Damian is amazing was what made the whole experience fantastic.
02 September 2023
All good
01 September 2023
Everything went smoothly.
25 August 2023
Mathew was very knowledgeable, kind and patient during the entire process
24 August 2023
Kept updated with progress and delivered on time
19 August 2023
Great service
17 August 2023
Ready when I asked for it to be. Cleaned thoroughly.
10 August 2023
Matt Wren was fantastic
31 July 2023
I was kept fully informed throughout
29 July 2023
Very attentive Sales person
25 July 2023
Everything went to plan
19 July 2023
Updated along the way and even got the car earlier!
09 October 2023
Always get good service and polite staff.
08 October 2023
Kept updated fully and received excellent all round service.
08 October 2023
MOT certificate had to be asked for. I was told car had been washed - it hadn't. Paid for windscreen wash when reservoir had been topped up before visit.
08 October 2023
The person who dealt with me was very polite, pleasant and reasonable otherwise it would be a lower score
05 October 2023
Pleasant people responding to requests
04 October 2023
Everything clearly explained. Felt really well informed and looked after.
04 October 2023
Specialised Cars were truly terrible
04 October 2023
Facilities and service were really good
03 October 2023
Oil was super efficient and helpful. Great service
03 October 2023
I wa kept informed at all stages by sales representative.
01 October 2023
No problems encountered and the agent who dealt with me on collection was thorough and explained everything well.
01 October 2023
The service was thorough and the personalised service and explanations make all the difference. Made to feel like you are important to them / fantastic customer serivice.
01 October 2023
Excellent customer service
30 September 2023
Video clear very efficient
30 September 2023
Ash was so easy to deal with. Very professional and knowledgeable.
30 September 2023
My car was collected by Raj.A very pleasant,friendly man .When he returned my car it had been cleaned, both inside or out. Throughout the Service I was kept informed what the Service entailed .It was returned at the time predicted.x
29 September 2023
The work was carried out efficiently and I was provided with excellent feedback from start to finish.
29 September 2023
The whole experience was made all the more easy by the excellent staff from reception to the agent that dealt with me. Nothing was too much trouble.
29 September 2023
Very informative kept me informed and up to date regarding works
29 September 2023
Knowledgeable and polite
29 September 2023
Everyone is so helpful
29 September 2023
All recent works have been dealt with most professionally and to my satisfaction.
29 September 2023
Will come back again.
29 September 2023
It was a mini service. That was completed and explained to me
29 September 2023
There have been real improvements since Sytner came onboard. The telephone bookings are easier and the status board in the waiting area is a nice touch
27 September 2023
Very thorough and answered the questions we had with knowledge and not just fob off answers. Video showing the underside of the car is a great addition
27 September 2023
Found the perfect car, staff were very lovely and friendly and made the process well understood.
27 September 2023
Oli took care to ensure the recall issue was dealt with promptly.
26 September 2023
Great customer service from start to finish.
26 September 2023
excellent friendly customer service. Video link to see what has taken place and kept updated. Nice clean car and free gift for recall.
24 September 2023
Great service on drop off and pick up
24 September 2023
Oli was excellent, friendly, kept me informed throughout the day
22 September 2023
Prompt, efficient. Really nice waiting area with tv, coffee machine and Wifi. Really nice person looked after me, gave me a free travel mug.
21 September 2023
Because, throughout, the service was delivered with efficiency and coutesy.
20 September 2023
Competence and friendliness
19 September 2023
From the start oli was very informative on how the service was going and kept us informed throughout
19 September 2023
A thorough check was carried out and we were kept thoroughly informed throughout
18 September 2023
Very speedy and efficient
18 September 2023
Good overall service
17 September 2023
Staff very friendly, kept in touch and were thoughtful
17 September 2023
Superb!
16 September 2023
Couldn't fault service at all, Oli was excellent
16 September 2023
Everything I asked for during my service was complete.
15 September 2023
a pleasant service experience
13 September 2023
Good bloke great service
13 September 2023
It is very good and informative at all times. I also think the price is reasonable.
13 September 2023
Service staff is very polite
13 September 2023
I received a phone call saying car was ready. When I got to the garage some 30 mins later I was told to go and have a coffee whilst they sort the paperwork. Don't phone if the car and paperwork are not ready
13 September 2023
Booking was easy, drop off was organised and collection was good. Nice report of the car check. Facilities on site if I had to wait were good. Friendly and I loved the gift of the Mini drinks container which fits perfectly in my car.
10 September 2023
Very happy!
10 September 2023
There were no issues and I found everyone was polite and friendly
10 September 2023
People were ll friendly from first contact at the reception, the service engineer Olly was first class.
09 September 2023
Ollie was great from start to finish.
06 September 2023
Lovely people and as usual professional service every time
06 September 2023
Repairs and MOT done to time
06 September 2023
Angel was extremely helpful when checking in the car and updating me.
05 September 2023
Having had years of poor service from Specialist cars then Sytner this visit was a night and day improvement
05 September 2023
Good communication
05 September 2023
Very happy with customer service given by Oliver
05 September 2023
Very satisfied, great service & good vibe at service centre.
04 September 2023
I alway wait because I know I will be kept updated
04 September 2023
Considerate, phoned when was coming, nice person to talk to
03 September 2023
My Service Advisor was very considerate and informative.
02 September 2023
Very efficient.
01 September 2023
Efficient and effective service
01 September 2023
Angel is always a pleasure to deal with- professional and polite.
01 September 2023
The car was collected and returned on time, and felt very satisfactory when running.
01 September 2023
Because they deserve it as a BMW and mini
01 September 2023
Friendly and helpful Matt
01 September 2023
Fantastic service from start to finiy
01 September 2023
My service experience was seamless due to Angel who I dealt witg
31 August 2023
Very good communication and fast service
29 August 2023
All good, I'm happy with the experience
29 August 2023
Everything was sorted as suggested.
29 August 2023
Angel, the service agent that looked after me is worth her weight in gold. What a joy she is, very professional, but totally personable, it made parting with money almost bearable. I cannot praise her enough for looking after me! ??
29 August 2023
Mot done quickly, friendly, polite service. (Although I did miss the little biscuit with the coffee)
24 August 2023
Efficient, kept me informed, professional
24 August 2023
Everyone is polite, friendly and above all helpful, I feel in safe hands.
17 August 2023
Booking in was convenient and everything was concluded on time.
16 August 2023
Good communication
16 August 2023
Very welcoming service department and very efficient
14 August 2023
Great service, good communication throughout the day of the service, the only thing that prevented me giving the full 5 stars was a poor post service clean.
13 August 2023
Lovely people and great waiting space.
13 August 2023
Stayed whilst I got there in bad traffic.
13 August 2023
Efficient service and nice environment to wait in, the video of the service was also really interesting
13 August 2023
Given good information and time to make decisions
11 August 2023
My first time at Sytner and the team were lovely
11 August 2023
I was looked after, made sure everything was ok and then was contacted to pick my car up when ready
10 August 2023
Oli was amazing. We have been using this garage since 2005 and up until now the service has always been awful/below par, this visit and Oli's service has changed my opinion.
10 August 2023
Friendly & efficient service
10 August 2023
Easy process, lovely staff, comfortable waiting area
10 August 2023
Staff were very helpful and friendly.
08 August 2023
Excellent booking system - they had assigned me to an advisor straight away-very efficient informative explanation. As I was waiting for my car service the waiting area was very comfortable- great coffee
07 August 2023
Quick and easy - sit & wait appt, coffee was nice
05 August 2023
I had never been to a bmw dealership before but was very happy with the level of service and friendly atmosphere.
05 August 2023
Super efficient, friendly service.
05 August 2023
Very good, a little hoover of bits could have been done with clean
31 July 2023
Prompt service. Did as i asjed, and washed my mini
31 July 2023
Staff always friendly and approachable. Nice large waiting area with refreshments
30 July 2023
Don't appreciate trying to be ripped off by the company
27 July 2023
Told me it would be 2 hours and it was
25 July 2023
Everything was done satisfactory and everyone was helpful
25 July 2023
I was only without my car for 2 days in the end . So was fairly Quick service.
24 July 2023
Reasonable price, great service, really helpful staff. The only thing I'd say is that your chairs in the waiting room are the most uncomfortable ever!
23 July 2023
Straight forward. No hidden cost
23 July 2023
After my service and MOT was completed my car was also washed.
23 July 2023
Lovely customer service
22 July 2023
Quick and well communicated
22 July 2023
Work was completed in good time and the vehicle health check is very useful
09 October 2023
Initially, we inquired about when the car could arrive in the UK, and they informed us it would be early September. However, it wasn't until late September that we could actually receive the car and it was not transported to my address.