OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
214 ratings and 138 comments received in the last 90 days.
04 June 2025
Matt was helpful, cut to the chase and knowledgable about the car. He made a good coffee too!
03 June 2025
Jay who looked after me was brilliant. He was the main reason I bought the car. He handled everything perfectly and went above and beyond.
30 May 2025
Varyvaccokodating, personal touch and very professional. Gave me lots of options
30 May 2025
Mini centre staff could not have done more
29 May 2025
Communication was excellent. Speedy service and staff were so helpful
24 May 2025
Kept informed throughout the process and the car handover was very straightforward
20 May 2025
Excellent service from start to finish
16 May 2025
Great experience, simple systems in place to make the purchase easy. Great knowledge from staff
15 May 2025
Excellent customer care & service
08 June 2025
Efficiency
07 June 2025
They were very good - everything was perfect (except that my 'waiting' appointment, which admittedly did include the car being cleaned, was estimated to take 2.5 hours and actually took 4 hours, from the time I arrived to register).
07 June 2025
Oli (at Stevenage Sytner) greeted me with such professionalism and courtesy when I arrived to wait for my car to be serviced and MOT'd. He offered privacy for working away from the office which was much appreciated but not required. Thank you Oli.
07 June 2025
Excellent service - Oliver Nash has been friendly, takes the time to answer all my questions, keeps me updated with regards to my car and any car mechanical jargon I don't understand Very good facilities, clean, modern and good lighting
06 June 2025
Good customer service, nice waiting area
06 June 2025
Very nice greeting at the service centre and updates along the way.
06 June 2025
Probably one of the best service managers - friendly, helpful and i really felt he cared.
06 June 2025
Although this visit was only for an MOT, which doesn't make much money for Sytners, they were so helpful and professional. As always, their employee Oliver couldn't have been more pleasant and helpful.
06 June 2025
As above
29 May 2025
Sytner were extremely helpful and tried to involve Mini but they were extremely disappointed by the decision that Mini gave as was I.
05 June 2025
Although there was some issues with the delivery, the sales representative was on it every day and kept me up-to-date with the latest development. I never felt forgotten about or ignored.