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OUR CUSTOMER REVIEWS
SERVICE
5.0NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
218 ratings and 148 comments received in the last 90 days.
10 April 2024
Relaxed, attentive, expertly knowledgeable, confidence inspiring, and a real understanding of what we wanted as customers
08 April 2024
All work smoothly executed and handed over.
05 April 2024
Excellent ??
04 April 2024
Kept up to date with progress
04 April 2024
5th car I've got from this MINI centre and always feel well looked after
03 April 2024
Completely satisfied with the service from the MINI centre, although disappointed that delivery of the car was delayed due to a factory recall.
03 April 2024
George was excellent through the whole process.
03 April 2024
Brilliant and helpful
03 April 2024
Matt has always been helpful and keen to answer any questions I might have.
02 April 2024
Very friendly and professional
30 March 2024
Easy and smooth process
26 March 2024
Our salesman, Matt, was professional, helpful and friendly
24 March 2024
Very satisfied an easy purchase without complication.
24 March 2024
Matt at Stevenage was great
19 March 2024
Salesman Scott Smith was brilliant and real credit to mini - excellent customer service from all the team
16 March 2024
I was informed every step of the way and any questions that I had were answered promptly
15 March 2024
Very straight forward
14 March 2024
Relaxed and friendly
07 March 2024
Process was smooth and efficient. Nikki explained everything and looked after us throughout
06 March 2024
Kept well informed throughout the process. Delivery later than expected though by about a month.
06 March 2024
V happy with service
06 March 2024
George Morrison was very personable and focussed on good service
05 March 2024
GREAT SERVICE ALL ROUND
05 March 2024
I found the whole experience easy and painless The sales staff were friendly, knowledgeable and professional, nothing was too much trouble. Tia was always at hand with an answer when I contacted her and always answered back promptly if not available
27 February 2024
Was a personalised conversation and didn't at any point feel pressured to buy the car and they worked with all the conditions I had
27 February 2024
Both Nikki and Charlie made each step a pleasure , looking at different options available and the speed and ease of making my purchase happen was amazing .
24 February 2024
Such a nice, friendly, helpful team
23 February 2024
I was very satisfied . an easy transaction
22 February 2024
Really happy with my dad it was just what I wanted
22 February 2024
See above.
23 April 2024
Excellent customer service from Sean and Guy
23 April 2024
Kept me up to date with the progress of my vehicle
23 April 2024
Great customer service - i asked if my car could be ready earlier than i specified when booking -as it was my birthday- Angel said she would do her best and phoned early to let me know the car was ready , when i collected my car she gave me flowers !
22 April 2024
Friendly but professional service
20 April 2024
Came for mot test which was done. Ben also noticed I was sue an oil service. Which we did. Saved me having to return in short time scake
20 April 2024
MOT was done quickly without any fuss or delays
20 April 2024
Punctual, welcoming efficient
18 April 2024
TOP SERVICE
18 April 2024
Speedy, best car clean I have had
18 April 2024
Quick & helpful through out my time dropping the car off & picking the car up
15 April 2024
My car was fixed on the day which is very appreciated.
15 April 2024
George was very professional and certainly knew his stuff.
13 April 2024
Special thank you to Ollie for his professionalism.
13 April 2024
Very satisfied
12 April 2024
Faye looked after me very well, making sure I had all the information I needed
10 April 2024
Did everything that I needed, with no problems.
10 April 2024
Meet at the door immediately, taken to my contact, everything explained clearly, taken to a seat where I worked, coffee made for me. I was kept informed the entire time, and taken to my car that had been washed and hoovered. A star
10 April 2024
Brilliant service. However I have to wait a while for pickup. Letting people know pick-up could take 45 mins at busy times might help manage expectations. I've been to Sytner before so I knew this may happe .
10 April 2024
Angel was fantastic to deal with, car got a health check and a clean. V happy
10 April 2024
Up to date progress in real time and great face to face communication
10 April 2024
Very happy all easy loved the chat aspect
08 April 2024
Explained clearly what the service comprised and its outcome.
08 April 2024
Very good
07 April 2024
Friendly and helpful
05 April 2024
Oli gave great advice and kindly replaced dust valves free of charge. It's the little touches like that, that make me want to stay with Mini.
05 April 2024
It was a bit of a shambles. huge delay in starting work on the car which I meant I was only told at 5pm that there were additional problems - and it went on from there. Don't have enough characters to tell the whole story.
05 April 2024
Completely satisfied
05 April 2024
Ollie was great he fixed the problem and listened to some other bits I wanted checking.
05 April 2024
Went well
02 April 2024
Excellent service, always brilliant advice, warm welcome ?? and very helpful
31 March 2024
Tried to help out financially with the cost
30 March 2024
Happy, good to get the video part way through
30 March 2024
Very efficient booking in and courteous staff. Minus one star for not keeping me informed of progress. It was only in for a routine brake fluid change. Dropped off at 8am, I had to chase progress at 4.45pm
29 March 2024
Everything was very easy, no issues or drama. Exactly what was expected, very courteous and good facilities.
28 March 2024
Excellent clear communication on work done and to be done and pricing. Always griednly and a pleasure to deal with.
27 March 2024
Satisfied with all concerned
26 March 2024
You were decent people , who said it how it was !
25 March 2024
Excellent consultant, he was very professional
25 March 2024
Good flexibility on schedule
25 March 2024
Very satisfied Oli was very accommodating and make sure I was informed throughout
25 March 2024
Friendly and and good value
25 March 2024
Nice waiting area. Kept informed of stage of service. Car was nice and clean when I got it back.
25 March 2024
Always high quality customer service.
24 March 2024
Olli was very friendly, he kept me informed about my vehicle and was very flexible about collection.
24 March 2024
The long wait was a pain but the service and MOT did get done.
24 March 2024
Oli was very helpful from getting the car booked in right up until the car was ready for collection. Good communication, would highly recommend speaking with oli.
24 March 2024
Everything done to a good standard
24 March 2024
Good staff service
24 March 2024
Brilliant very accomodating
21 March 2024
I had to drop the car off a day early due to MOT expired and they completed by MOT and Service the same day!!! Thank you. Love the little video updates you get.
20 March 2024
Customer Service excellent
19 March 2024
Very satisfied starting from the welcome at the door ,being helped by Angel George, who was friendly, helpful & knowledgeable, right through to picking up my car from Ash,( can't remember the rest of his name) but who was also helpful
18 March 2024
Polite and communicative staff. Kept me informed of progress.
15 March 2024
Sorted everything
14 March 2024
All went to plan. A shame there was no tyre in stock to fit my car; it meant i had to return the next day for the tyre fitting and MOT re-test.
14 March 2024
Friendly service with everything clearly explained.
14 March 2024
There was no point heading home. Next time I'll take my laptop.
14 March 2024
Engine warning light still ongoing
14 March 2024
Great experience and lovely staff! Quick to respond and share info
14 March 2024
prompt timing
14 March 2024
Friendly, helpful, and fulfilled all expectations. Oliver Nash was very Professional and put us at ease.
13 March 2024
The team at Stevenage helped resolve my query fast, and completed the MOT without upselling.
13 March 2024
Again servicing and work was good and people were very helpful once you actually got to speak to a person, but emails, online booking etc was difficult.
13 March 2024
.
13 March 2024
Efficient and friendly people; Ollie was particularly helpful. No complaints at all.
10 March 2024
The service we receive is always very good and while we are using this brand of car I see no reason to change providing the servicing does not become to expensive.
09 March 2024
Excellent service from Ollie - kept me fully informed througout. One star off because part was not available to fit as planned, despite service being booked in advance. Result was car had to go in for two days.
09 March 2024
Ollie was brilliant!
08 March 2024
I can't fault the service and they always exceed expectations. I feel safe knowing they will always be upfront and honest.
08 March 2024
Everything was easy
08 March 2024
Friendly service, really helpful and personable.
08 March 2024
Very professional set up
07 March 2024
Picking up the car took over an hour due to the complementary wash had not been completed
07 March 2024
I had to wait as it was too gar to go home. The amenities were very good. I was able to plug in my macbook, drink coffee and have a biscuidt and some fruit. the video half way through was good as too was the car clean
07 March 2024
All work completed in the time agreed
07 March 2024
Video of the underside of the car to check for damage.
07 March 2024
Great customer service and keeping me informed of progress
07 March 2024
All went smoothly
07 March 2024
Couldn't ask for more - very attentive and accommodating
03 March 2024
Good service, pleasant atmosphere
01 March 2024
All problems were fixed
01 March 2024
Oldie was very helpful
29 February 2024
Oli was very helpful on the day. I was early dropping car off as I start work at 7.30am and nothing was to much trouble.
29 February 2024
Can see you are working on your customer service which is very much appreciated but it was a bit over the top! Three calls to chase feedback this week is excessive
29 February 2024
Excellent
28 February 2024
MOT and service all carried out efficiently. Helpful and friendly communication.
28 February 2024
My only grumble is my Dashcam wasn't reconnected properly (this happened before) and also it would be nice to have a Mini courtesy car rather than a big BMW.
28 February 2024
Nothing was exaggerated, Oliver made me feel comfortable and explained well, the works that would be carried out.
27 February 2024
I know nothing about cars, however I was made to feel like no question was a stupid one :-) Great customer service - friendly! Free latte! :-)
27 February 2024
The service took significantly longer than was communicated when booking online.
27 February 2024
From dropping my car to collecting the advisor was very good, kept me updated throughout the day and even came out on collection to look at a separate query I had. Unfortunately I cannot remember his name but I'm sure you will have that information.
27 February 2024
Always amazing service! I don't live near the service station (there one closer) but EVERY time I go to stevenage it's an absolute pleasure! Oli was amazing! No over selling just great customer service!
27 February 2024
Because Olly the Syntner Repairs/ Service Manager, though he did not have my replacement tyre I'm stock last week - he has kept me updated as to when he would have it in the Service Dept to complete my repair.
26 February 2024
Very friendly and welcoming, good personal service.
26 February 2024
Oliver Nash gives 11/10 customer service and nothing is too much when asked
26 February 2024
Helpful and understanding
26 February 2024
Seen quickly even when no service appointments available, fault fixed under warranty car back in 2 days. Great service by Ollie at Sytner Stevenage who went the extra mile. Delighted with service.
26 February 2024
Made to feel welcome, not rushed
26 February 2024
Everything completed on time
25 February 2024
Explain all issues and helped understand the issues Very knowledgeable
25 February 2024
I was constantly informed and kept upto date with the process
24 February 2024
Customer service once the car was in was great but there had been very confused messages earlier about the booking.
23 February 2024
Felt informed, listened to and treated with respect. Excellent service
23 February 2024
I was given all the information I needed at the time.
23 February 2024
Had a concern around water ingress with my vehicle and this was taken seriously and investigated thoroughly
23 February 2024
Always very helpful on the phone , and ur not left waiting on the phone
23 February 2024
All the staff are kind & polite. My advisor even drove my car round to the front door for me . Cleaned immaculately & said i had the nicest mini on the lot! 10/10 recommend.
23 February 2024
The staff are polite professionals
23 February 2024
Excellent customer service
23 February 2024
The staff were helpful and I was kept updated
23 February 2024
Car had a major service and MOT with no problelms
23 February 2024
when you book an appointment in advance why should I go and sit down and wait for someone to call me.
22 February 2024
See previous question
22 February 2024
Very helpful, very quick
22 February 2024
What can I say ? Nice modern clean facility and good coffee. Slight delay while a courtesy car was located but overall nothing but praise for the whole process. Oli was courteous and professional and really couldn't have done anything more.
22 February 2024
Good customer service all round
06 February 2024
My service advisor was great... no problem with him (Ollie). I would say, the recall could have been handled better. I was expecting a recall to result in a fix, not a check. Also, the engine light I expected to be checked and wasnt.
15 April 2024
Matt Squires and Charlie Cohen were very patient and answered all our questions. Having not had financing before on a car we and the guys at MINI wanted to make sure that this was suitable for our purchase.